Vicki Hess, RN, guides healthcare professionals who want to create an environment where employees are engaged, customers are satisfied, and goals are achieved. Her views on patient & employee engagement are evidenceâ€based, relatable and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, patient satisfaction, creativity and more.
As a nurse, keynote speaker, trainer, consultant and author of 4 books; Vicki's goal is to inspire healthcare leaders and staff to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake she brings the voice of the patient into her programs. Download free tools and resources at www.VickiHess.com.