Enokponi Iniworikabo is the managing consultant of Skills Dynamics Services Limited. She is a customer service consultant and certified customer service trainer with Service Quality Institute in Minneapolis, and an accredited management trainer by the Center for Management Development. Enokponi is particularly skilled in the improvement of customer service delivery and personnel attitudes in the workplace. She has designed and facilitated training for various levels in organizations for more than nine years. She delivers training courses in more than 15 different topics related to customer service and other soft skills to more than 3,000 participants. She has been a delegation leader for ATD since 2014.