Webvent Academy

Bringing Professionals Together

Healthcare IS Another Language

Tuesday, August 4, 2015 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Carol Heiberger, Owner, ExecuSpeak Dictionary

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Healthcare literacy is a major issue. According to the healthcare industry's own data, 90 percent of the U.S. population is healthcare illiterate. How can this be? Why aren’t plain-English initiatives and writing to the sixth to eighth grade level helping to resolve this?

Carol Heiberger has done a lot of research in the fields of linguistics, language acquisition, and neuroscience to identify the actionable information associated with how adults learn. In this webcast, she will summarize the findings and address their impact on both the workplace and healthcare literacy.

In this session, attendees will learn to:

  • Consider healthcare as its own language.
  • Understand why providers use confusing terms and jargon.
  • Teach patients and caregivers new words and terms.
  • Identify barriers to understanding.


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Carol Heiberger
Carol Heiberger

Owner, ExecuSpeak Dictionary

Carol Heiberger, the author of ExecuSpeak Dictionary, believes that glossaries and lexicons need to be re-recognized as valuable tools. Carol has parlayed her Wharton MBA and business experience into business tools for the 21st Century. ExecuSpeak Dictionary® creates toolkits to support the knowledge transfer and language learning needs of patients and professionals. Using our proprietary text analysis software and your electronic documents, we identify, organize, and distribute the glossaries that put technical language, lingo, and acronyms in your pocket.