Webvent Academy

Bringing Professionals Together

How to Prove the Value of Soft Skill Programs

Tuesday, September 8, 2020 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: Jack Phillips, Chairman, ROI Institute, Inc.; Patti Phillips, CEO, ROI Institute, Inc.; and Rebecca Ray, Executive Vice President, Human Capital, The Conference Board

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This webcast will provide useful, practical tools to help you prove the value of soft skill programs. Presented in an easily understood format, this interactive session demonstrates how to measure the business value of soft skill programs and how to calculate the ROI.

Presenters will share detailed case study examples, and participants will see what is being measured, how it is being measured, and how the data is used to improve the soft skills programs and influence more investment in soft skills.

After attending this webcast, participants will be able to:

  • Explain the value chain for soft skills.
  • Describe the need to show impact and ROI for major programs.
  • Design soft skills programs to deliver impact and ROI.
  • Explain how to measure program results at all five levels of outcomes.


Please register above to view this Webinar.


Jack Phillips
Jack Phillips

Chairman, ROI Institute, Inc.

As a world-renowned expert on accountability, measurement, and evaluation, Jack J. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 50 books, Jack conducts workshops and makes conference presentations throughout the world. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. This background led Jack to develop the ROI Methodology, a revolutionary process that provides bottom-line figures and accountability for all types of learning, performance improvement, human resource, technology, and public policy programs.

Jack's work has been featured in the Wall Street Journal, Businessweek, and Fortune magazine, and on CNN. Jack also served as president of the International Society for Performance Improvement from 2012 to 2013. He is chairman of ROI Institute, and can be reached at 205.678.8101, or by email at jack@roiinstitute.net.

Patti Phillips
Patti Phillips

CEO, ROI Institute, Inc.

Patti Phillips is president and CEO of ROI Institute and was the ATD Certification Institute's 2015 CPLP Fellow. Since 1997, she has worked with organizations in more than 60 countries to help them demonstrate the value of a variety of programs and projects. Patti serves on the board of the Center for Talent Reporting, as distinguished principal research fellow for The Conference Board, and as faculty for the UN System Staff College in Turin, Italy.

Patti has written and edited numerous books and articles on the topics of measurement, evaluation, and ROI. Recent publications include Measuring the Success of Employee Engagement, Measuring the Success of Leadership Development, Making Human Capital Analytics Work, Measuring the Success of Learning Through Technology, Measuring the Success of Organization Development, and Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance.

Rebecca Ray
Rebecca Ray

Executive Vice President, Human Capital, The Conference Board

Rebecca Ray, Executive Vice President, Human Capital, is a member of the Executive Committee at The Conference Board and leads the US Human Capital Center. She is responsible for member engagement and retention as well as the quality and integration of all offerings across the Human Capital spectrum including research, peer learning networks (Councils), conferences, webcasts, and experiential and executive events.

Previously, Rebecca was an executive at several leading organizations, including three Fortune 50 companies, responsible for, at various times, talent acquisition, learning and leadership development, employee engagement, performance management, executive assessment, coaching, and succession management. She was named Chief Learning Officer of the Year by Chief Learning Officer magazine and one of the Top 100 People in Leadership Development by Warren Bennis’s Leadership Excellence magazine.

A contributor to Forbes, Rebecca is a frequent speaker at conferences and briefings around the world. Her research, commentary, blogs, and the accomplishments of her various teams have been featured in The Financial Times, Fortune, Wall Street Journal, South China Morning Post, Harvard Business Review, and The Economist, among other publications.