Webvent Academy

Bringing Professionals Together

Effective Feedback in a Remote Environment

Thursday, July 1, 2021 12:00pm - 1:00pm EDT

Host: Association for Talent Development
By: Cynthia Burnham, Executive Coach, Ideas Take Flight; Erika Lamont, Managing Director, Connect the Dots; Susan Curtin, President, Insightsd4Results.LLC; and Gregg Ward, Executive Director, The Center for Respectful Leadership

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Moderated by: Cynthia Burnham, Executive Coach


“Double-Whammy”: Erika Lamont, managing director of Connect the Dots Consulting, will discuss how to evaluate and give feedback to leaders who are new to the organization and not sharing—possibly ever—a physical space with their people or colleagues. How do you give them input to understand the organizational and leadership culture, set expectations for success, and give them feedback at critical points in this particularly challenging environment?

“Virtual Intelligence”: Susan Curtin, president and owner of Insights4Results, will look at the challenges of leadership in a remote environment and link that to how emotional intelligence, conversational intelligence, and the advantages and disadvantages of different styles may operate differently when not face-to-face. She will offer concrete tools as well as a feedback model related to empathy and authenticity in the virtual world and ideas for how to effectively display them.

"Respectful Feedback in the WFH World”: Gregg Ward, executive director and founder of the Center for Respectful Leadership and the CEO of the Gregg Ward Group presents practical, immediately usable techniques for respectfully managing difficult feedback, especially in virtual settings. He will conduct a roleplay using a model and clear language designed to create openness, decrease defensiveness, and build a greater sense of possibility.


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Cynthia Burnham
Cynthia Burnham

Executive Coach, Ideas Take Flight

Cynthia Burnham is a Wall Street drop out, brain hobbyist, and the author of The Charisma Edge: A How-To Guide for Turning On Your Leadership Power. She is also an executive coach and leadership consultant who has been designated a member of the Marshall Goldsmith MG100 Coaches, and an Association of Corporate Executive Coaches Certified Master Coach.

Called “life-altering†by clients, she speaks widely, conducts seminars, and coaches individuals to increased personal effectiveness, based on her lessons learned about confidence, power and charisma during 30+ years of highly-successful experience in corporate positions up to senior vice president/director of employee relations and learning at UBS Financial Services and independently with clients such as Booz Allen Hamilton, Pfizer, Thermo Fisher, Sony, Cisco, Hewlett-Packard, Allianz Global Investors, UCSD Health, and the RAND Corporation. She also speaks widely for forums and associations throughout the U.S.

Ms. Burnham earned a BA in Creative Studies from University of California, Santa Barbara, and an MBA in Marketing from UCLA. She is also a Laughter Yoga teacher and professional singer. She lives in the mountains east of San Diego, and has a personal mission to help others become more confident, powerful and aware, while remaining true to who they are at their best, most authentic core.

Erika  Lamont
Erika Lamont

Managing Director, Connect the Dots

Erika Lamont works with clients to create customized solutions for their business challenges, including leadership onboarding, leadership brand, and action planning. She has coached C-suite and other top leaders and has also trained human resources partners to improve their coaching skills. Erika collaborates with clients to understand and articulate the organization culture, identify and leverage strengths, flag gaps, and integrate that information into each customized solution.

Erika brings a distinctive blend of operational experience and leadership development skills to her client base. She has held leadership roles with large organizations including Riverside Methodist Hospital, a division of The Limited. She has held various positions in the restaurant, hospitality, retail, and healthcare industries, and through many coaching engagements.
Erika graduated from Miami University of Ohio. She is a master corporate executive coach of the MEECO Leadership Institute, certified in Marshall Goldsmith’s Stakeholder Centered Coaching, Myers-Briggs Type Indicator, and she is a Gallup Strengths coach. A noted speaker on the topic of onboarding, Erika frequently delivers presentations at major conferences such as SHRM Talent Management, ATD TechKnowledge, HR Gulf Symposium, and HR Southwest.

Susan Curtin
Susan Curtin

President, Insightsd4Results.LLC

Susan Curtin delivers top results for rising talent and executive leadership across sectors with her inspirational and mobilizing coaching program. In addition to enhancing self-awareness in leaders while maximizing their organizational effectiveness in measurable deliverables for stakeholders since 2008, Susan holds professional experience across many sectors and at different levels of leadership, thus offering a solid context of training and experience to leverage in each session. Through intentional conversation and a honed methodology, Susan helps managers learn how to be, what to do, and when to do it—with the primary goal of these steps being to build stronger relationships with direct reports through giving constructive feedback, coaching, and communicating in ways that truly motivate and enable teams to achieve greater results. Prior to her coaching career, Susan spent 30 years in higher education working for the San Diego Community College District and in government for the City of San Diego and Health & Human Services Agency. Through these organizations, Susan gained firsthand experience rolling out programs that support employee engagement and leadership development, igniting her passion to inspire, change and facilitate meaningful growth for teams, and organizations. Susan also garnered substantial experience in organizational leadership while implementing the first internal employee assistance program for the City of San Diego. She was the diversity project lead and program manager of the city's successful diversity commitment program. Furthermore, Susan excelled when creating the first award-winning career development program at the City of San Diego as well as award-winning Manager Development Institute for San Diego County's Health & Human Services Agency. Susan is a board-certified executive coach, Certified Employee Assistance Professional, and Certified HeartMath Coach. She has the Master Corporate and Executive Coaching designation. In addition, she completed the first Conversational Intelligence (C-IQ) Certification program, so she incorporates the C-IQ tools and techniques into her coaching and organization development practice.

Gregg Ward
Gregg Ward

Executive Director, The Center for Respectful Leadership

Gregg Ward is the founder and executive director of the Center for Respectful Leadership and a bestselling, award-winning author, speaker, facilitator, and executive coach. Gregg is on a mission to transform lives and organizations by focusing on respectful leadership; emotional, social and cultural intelligence; and executive presence.
Gregg’s latest book, The Respectful Leader: Seven Ways to Influence Without Intimidation (Wiley, 2016/18) was awarded Best Book of the Month by Amazon and became a bestseller. In 2018, the book won the gold medal in the prestigious Axiom Business Book Awards competition.

Gregg began his career in 1986 as a specialist trainer for the New York City Police Department. Since then, he has developed and delivered more than 2,500 keynote presentations and talks, training programs, seminars, webinars, and workshops in North America, Europe, and the Middle East for organizations such as Booz Allen Hamilton, Kaiser Permanente, Ford, Qualcomm, the United States Navy, and Warner Bros Studios.

Gregg holds a BFA from Boston University and is a Board Certified Coach (BCC), Master Corporate Executive Coach (MCEC), CMC-Emeritus (certified management consultant), and executive coach with the Center for Creative Leadership.

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