Webvent Academy

Bringing Professionals Together

Strategies for Narrowing the Skills Gap

Monday, June 17, 2013 12:00pm - 1:00pm EDT  
Host: Association for Talent Development
By: C Michael Ferraro, President/CEO, TRAINING SOLUTIONS, Inc.; Jacque Burandt, Executive Director, University Health System; and Tracey Warland-Panhofer, Learning and Development Consultant, Wells Fargo

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Skills shortages continue to be a hot topic for business leaders, training professionals, and the organizations they serve. Despite the lingering effects of the recession, employers continue to struggle to find highly skilled and qualified employees. Policymakers highlight skills shortages as one of the reasons why unemployment rates continue to be high.

The June issue of Infoline "Strategies for Narrowing the Skills Gap" defines the challenge backed up with data, explains the role of the training professional to close skills gaps, and details a six step action plan to address skills gaps in organizations.

Join ASTD for a conversation with University Health System and Wells Fargo for an inside look at how these organizations narrowed skills gaps in their workforce, step by step. Both organizations will describe the skills gap they tackled, the methods used to address it, and the results achieved.


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C Michael Ferraro
C Michael Ferraro


Michael founded TRAINING SOLUTIONS, Inc. in 1995. With currently over 36 years of business management and HR/training experience, Michael offers a variety of skills and expertise to clients. He has facilitated many people skills training programs throughout the country for a wide variety of clients, from large corporations to small-midsize companies to nonprofits to universities. Many of his sessions focus on behaviors/attitudes, customer service, sales, leadership, management development and team building.

Michael is a highly respected speaker and advisor on the Workforce Investment Act and related publicly-funded workforce funding programs. He currently serves as an advisor to the American Society of Training and Development (ASTD) on public policy issues. He served on Former Virginia Governor Warner’s State Workforce Council and also sat on its executive committee. He has spoken at numerous workforce events, national and local conferences and provides consulting services to organizations looking to access public workforce training dollars available.


Jacque Burandt
Jacque Burandt

Executive Director, University Health System

Jacque Burandt, MEd, leads the Center for Learning Excellence at University Health System (UHS) in San Antonio, Texas with responsibility for planning, implementing, and evaluating workplace learning for more than 5,000 employees at twenty sites. UHS received the following recognitions: 2009, 2010 and 2011 American Society for Training and Development (ASTD) BEST Awards; 2012 Learning Elite and 2011 Training Top 125. Burandt was awarded the 2012 Learning in Practice Award for Collaboration; 2006 Gold Learning in Practice Award for Creative Alliances and the 2008 Silver Learning Team Award by Chief Learning Officer magazine.

Tracey Warland-Panhofer
Tracey Warland-Panhofer

Learning and Development Consultant, Wells Fargo

Tracey Warland-Panhofer is a Certified Public Accountant (CPA) and Certified Financial Services Auditor (CFSA) with external and internal audit experience within the capital markets, insurance and banking industries. She currently works as a Learning and Development Consultant within Corporate Human Resources at Wells Fargo and supports the Internal Audit department.

Tracey worked as a Senior Audit Manager at Wells Fargo & Co. for over a decade and had audit responsibility for a number of key audit projects and high-visibility special reviews with a specialization in Finance and Corporate Activities, Wholesale Banking, and Basel II Capital Requirements. She has been a member of the Institute of Internal Auditors (IIA) since 2002, and served on the Board of the San Francisco Chapter for three years. Additionally, Tracey is a member of the AICPA and has served as a panel speaker on International Financial Reporting Standards (IFRS). She recently accepted a nomination to serve on the IIA global Academic Relations Committee.