Carol McDonagh is the US Director of Client Success for Reed & Mackay. She started out in the hotel industry in 1998, working on reception and in reservations for a local Irish hotel chain. In 2000, Carol started in leisure travel management before moving to the corporate side, when she started working for a global travel management company (TMC).

Carol joined Reed & Mackay’s ticketing department in 2003, then moved to the Supplier Relations team, where she managed relationships between Reed & Mackay and its airline and hotel partners. In 2010, she transitioned into an account management role, where she could use her expertise to support Reed & Mackay’s clients.

In 2015, Carol moved to Philadelphia to help open the first Reed & Mackay office in the US and was recently promoted to US Director of Client Success.