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BEST Webcast Series: TouchPoint Support Services: Growing Your Supervisors Into Great Leaders

Tuesday, May 26, 2015 2:00pm - 3:00pm EDT  
Host: Association for Talent Development
By: ---anonymized--- ---anonymized---, ---anonymized---, ---anonymized--- and Sharolyn Balsley, Director of Customer Experience , TouchPoint Support Services
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In this webcast, you will learn how developing your supervisor-level associates will help your company achieve its business objectives and build a strong bench of qualified candidates for future management openings. Sharolyn and Jessi will tell you how they focused on their supervisors and developed training for their unique needs. By developing this level of associates, you’ll see increased associate engagement and reduced turnover.

During this webcast, you will learn:

  • common causes for why supervisors may fail in their new roles
  • why focusing on supervisors benefits your company
  • how to ensure that you are building a strong bench of qualified managers from your supervisor pool.

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Presenters

---anonymized--- ---anonymized---
---anonymized--- ---anonymized---

---anonymized---, ---anonymized---

Jessi Moffitt is the director of marketing, communications, and training at TouchPoint Support Services. Her background is in the healthcare industry, with a focus on improving the overall experience for her customers, patients, and residents. Jessi has a passion for creating training that feels effortless and can be integrated into daily work tasks. Her work has been recognized with multiple awards, including several ATD BEST Awards.


Sharolyn  Balsley
Sharolyn Balsley

Director of Customer Experience, TouchPoint Support Services

Sharolyn Balsley joined TouchPoint Support Services in 2011 and is currently the director of customer experience. She holds a bachelor of science from Iowa State University and a master of science from Middle Tennessee State University. She has more than 25 years of experience in the healthcare field and support services arena and describes herself as a lifelong learner. She has a passion for the frontline associate and enjoys mentoring, training, growing, and developing others.


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